Business owner
Service robots for business operators
If you run the venue, a service robot is an operations decision rather than a technology one. Hybot supplies the robots, the on-site management system and the central platform that oversees every site. What you should judge it on is measured throughput, the handover points your staff will actually work with, and how a bad day degrades.
You are buying an operational change
The robot is the visible part. The part that decides whether this works is duller: who confirms a handover, what happens when the floor is busy, whether anybody notices a unit sitting at its charger for two days.
That is why this page is not a feature list. Features are on the platform pages. This is the operator's version — what to check before you commit.
What Hybot supplies
Three layers, and it is worth knowing which one you actually need.
Core RMS runs inside the venue. It holds the map, the task queue, the robots and the staff interface. One site needs only this.
The Central Platform sits above several sites. Every project gets its own subdomain and its own database, and the platform gives one fleet view across all of them plus per-project health. You need this when you stop being able to walk into every building.
Guest-facing surfaces — kiosk ordering, table QR with live order tracking, short surveys on the robot's own screen — sit on top of both.
Build the business case from your own numbers
We will not hand you an ROI figure. Any vendor that does is quoting a different venue's numbers at you.
What we suggest instead takes a fortnight and costs nothing:
- Count trips per shift for the job you want the robot to do.
- Time a representative trip, door to door, including the wait.
- Note how often the person doing it was pulled off something else.
That is your baseline. After deployment, Hybot's own counters give you completed tasks and distance travelled per robot, daily and lifetime, which you compare against it. The comparison is yours, measured on your floor, and it is the only kind that survives a finance review.
The ROI method in full walks through it properly.
The questions worth asking any vendor
- What happens when the robot cannot complete a task — does it block, or does it release itself?
- Can you add or remove a robot without restarting the system? (Hybot can, and a misconfigured robot is skipped with a warning rather than stopping the fleet.)
- Does every site have to take an update at once?
- Which numbers come from the system, and which come from your slide deck?
What we will not tell you
No pricing on this page, no customer names, no throughput claims. Those are either specific to your venue or they belong to someone who has not agreed to be named. Tell us about the site and we will answer against it.
Where to go next
- Service robots by venue type — the operational specifics for restaurants, hotels, healthcare, retail, warehouses and offices
- How many robots does a venue need?
- What drives the cost of a service robot?
Other audiences: developers, partners and resellers, investors.
Frequently asked questions
What does Hybot actually supply?
- Robots, the Core RMS that runs inside the venue, and the Central Platform that oversees several venues at once. Guest-facing pieces such as kiosk ordering, table QR and surveys are part of the same system rather than separate products you integrate yourself.
How do I build the business case without vendor figures?
- Measure your own baseline first: trips per shift, distance per trip, how often a runner is pulled off another job. Hybot records completed tasks and distance per robot, daily and lifetime, so after deployment you compare measured activity against the baseline you took.
What is the honest failure mode?
- A robot that cannot complete a handover because nobody confirms it. Tasks with confirmation waypoints wait for a person. That is a design choice, and it means the deployment depends on staff habits as much as on hardware, which is worth planning for.
Can I start with one venue?
- Yes. A single site runs on its own Core RMS and does not require the Central Platform. The platform layer becomes worth having when you have more than one location, or when you want oversight without being in the building.
What will it cost?
- We do not publish pricing, because it depends on the number of robots, the venue layout and what integration work your existing systems need. Tell us the venue and we will quote against it rather than against a package that may not fit.
Where this fits
This page is part of Hybot for every audience. If you are working through the topic in order, these are the neighbouring pages.
Build on Hybot: the developer's view
A REST and WebSocket API over a real robot fleet: dispatch to a point of interest, create tasks, stream live state, and integrate with a vendor-agnostic robot layer.
Become a Hybot reseller or partner
Sell and support service robots with the software already built: a vendor-agnostic platform, multi-site oversight and per-project isolation.
Hybot for investors
What Hybot is, what has actually been built, and what we will not claim. An honest starting point for an investor conversation rather than a pitch deck in web form.
The next step from here
One conversation, routed to the person who can answer it rather than to a general inbox.